Weathering the Storms: Thriving in Unpredictable Times With Organizational Transformation

The 2022 Patient Safety & Quality Symposium incorporated the dual challenge of charting a course for organizational transformation while adapting to the unpredictable nature of health care. The discussion focused on the three elements of organizational transformation: people, process and technology, all of which are inextricably linked to successful outcomes within a highly reliable organization.


High Reliability Starts with Me

In this session, we'll explore our personal accountabilities with a specific focus on the behaviors that are the indispensable foundation for creating healthy cultures, using knowledge effectively, driving the learning system and transforming leadership.
Amelia Brooks, MSc

Amelia Brooks, MSc

Chief Knowledge & Innovation Officer
Safe & Reliable Healthcare

Re-designing for High Reliability – Lessons from Failures

In this presentation, Dr. Ryckman will share patient stories where system failures led to suboptimal outcomes and the work to improve using high reliability science. Examples come from inpatient, nursing and the operating room.
Frederick Ryckman, MD

Frederick Ryckman, MD

Retired Physician, Surgery
Cincinnati Children’s Hospital

Mindfully Addressing High Reliability’s “Robust PI”: Multi-Level, Multi Organizational Enterprise-Wide Improvement

Elaine Huggins and Pamela Leonard share how Kaiser Permanente's National Program Office works the challenge of mindfully employing the High Reliability principles in multi-level, multi-organizational, enterprise-wide improvement that ties ...
Elaine Huggins, RN, MSN, CPHQ, L/SS Master Black Belt

Elaine Huggins, RN, MSN, CPHQ, L/SS Master Black Belt

Lead Principal Consultant, High Reliability
National Quality, Safety, Experience and Health Systems Performance (NaQSEP)
Kaiser Permanente Program Office
Pamela Leonard

Pamela Leonard

Senior Director, Quality, Safety & Experience
National Patient Care Services
Kaiser Permanente

Local Presentations

This session will cover the work of three local projects that correlate with today's theme: iTRUST (Identification & Tracking of Retained Ureteral Stents), Reducing Automated Dispensing Cabinet Overrides on a Labor & Delivery Unit:, and ...
Vicky Peck, BSN, MHS, RN, CPPS

Vicky Peck, BSN, MHS, RN, CPPS

Patient Safety & Quality Coordinator, Surgery
Washington University School of Medicine
Emily Cooke, PharmD, BCPS

Emily Cooke, PharmD, BCPS

Clinical Pharmacy Specialist, Maternal-Fetal Medicine
Barnes-Jewish Hospital
Susanne Rosenberg, MSN, RN

Susanne Rosenberg, MSN, RN

Executive Director, Hematology/Oncology/Infusion and Behavioral Health & Rheumatology/Immunology