2017 Patient Safety & Quality Symposium - High Reliability: Culture in Action
High reliability organizations are sensitive to operations. Leaders and staff know when a process is or is not working. This year’s theme – High Reliability: Culture in Action – identifies how the connection or lack of one between individuals and teams has an impact on safety and outcomes. Multiple presentations will address just culture, a values-supportive model of shared accountability that holds organizations accountable for the systems they design and how they respond to staff behaviors fairly and justly.
How the Michigan Model of Dispute Resolution Fosters a High Reliability Culture
Sit back and discover the single most important strategic decision Michigan Health Center made in terms of getting to the right kind of culture in their quest to become a high reliability organization.Professor Emeritus, Department of Surgery
University of Michigan Medical School
Just Culture-HRO Interface: A Deeper Dive
Take a closer look at how just culture can produce better outcomes in our work environment.
Enhanced Recovery after Surgery: The Colorectal Experience, Part 1
Follow the achievements of one team and learn how they changed their culture to provide better care for their patients.
Enhanced Recovery after Surgery: The Colorectal Experience, Part 2
Follow the achievements of one team and learn how they changed their culture to provide better care for their patients.
High Reliability Proactive Assessment
What does it take to be highly reliable? Find out as this team explores the idea of expanding the concept that organizations are only highly reliable around the outcomes they value.
A Surgeon’s View of Quality Improvement: Evolution Over Time
Hear one doctor’s view on how quality improvement is a team effort that evolves over time.
Compassion Fatigue Resiliency: Steps Toward a Fulfilling Career
Explore the signs of compassion fatigue and discover ways to combat this problem.
How Physician Burnout Undermines a High Reliability Culture
Discover how the effects of stress on physicians and health professionals affect how individuals perform their jobs, and inadvertently undermines the organizations ability to be highly reliable.
Building a Dynamic Culture for Sustained Quality Improvement: The Sugar Sleuth Experience
Learn how one team, through the quality improvement process, changed their culture to decrease the number of hyper and hypoglycemic patient safety events.
Washington University School of Medicine
Elizabeth Pratt, DNP, RN, ACNS-BC
Director, ERAS and Care Pathway DevelopmentBarnes-Jewish Hospital
Stephen Schafers, JD, PharmD, BCPS Clinical Specialist Pharmacist
Clinical Specialist PharmacistBarnes-Jewish Hospital
Teamwork, Communications, Briefing, Checklists and Safety in the OR
A review of the relevance of teamwork and communication to patient safety and the inconsistent use of checklists in the operating room.