2017 Patient Safety & Quality Symposium - High Reliability: Culture in Action
High reliability organizations are sensitive to operations. Leaders and staff know when a process is or is not working. This year’s theme – High Reliability: Culture in Action – identifies how the connection or lack of one between individuals and teams has an impact on safety and outcomes. Multiple presentations will address just culture, a values-supportive model of shared accountability that holds organizations accountable for the systems they design and how they respond to staff behaviors fairly and justly.