Transforming Patient Experience with Intrinsic Motivation
In 2017, the neuroscience division team at Barnes Jewish Hospital began a transformation change engaging in performance improvement engagement to improve patient experience.
Readmissions Reduction Communications
This work was done to create a patient-centric process to reduce readmissions and provide education to patients and staff.
Emergency Department Throughput
Operational Excellence worked with the Emergency Department to identify models for improvement of patient throughput. This analysis included reviewing the tact time, space utilization, flow opportunities, and implementation of process changes.
Lab Specimen Collection and Patient Safety
In 2016, a multidisciplinary team at Barnes Jewish Hospital participated in a Rapid Improvement Event (RIE) to improve accuracy of lab specimen identification and armband scanning compliance across the hospital.
Lean Implementation Pyramid of Tools
Operational Excellence created a pyramid to identify the lean tools that can be used to engage staff at all levels of the organization in performance improvement.
Operational Excellence of Barnes Jewish Hospital engaged with Goldfarb School of Nursing to help create a cohesive student support program to improve student relations and retention.
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