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Mindfully Addressing High Reliability’s “Robust PI”: Multi-Level, Multi Organizational Enterprise-Wide Improvement

Elaine Huggins and Pamela Leonard share how Kaiser Permanente's National Program Office works the challenge of mindfully employing the High Reliability principles in multi-level, multi-organizational, enterprise-wide improvement that ties together the accountability of leadership commitment to no patient harm with the sensitivity to operations and deference to expertise they desire. They will share their experience of the 8-step problem solving journey using an A3 in a cascading manner that resists the temptation to simplify yet retains clarity of the work. While not at the end of the 8-steps, they will share their insights to date and their continuing resolution.

 

 


Created by

Medical Professional Education Center

Presenters

Elaine Huggins, RN, MSN, CPHQ, L/SS Master Black Belt

Elaine Huggins, RN, MSN, CPHQ, L/SS Master Black Belt

Lead Principal Consultant, High Reliability
National Quality, Safety, Experience and Health Systems Performance (NaQSEP)
Kaiser Permanente Program Office

Lead Principal Consultant, High ReliabilityNational Quality, Safety, Experience and Health Systems Performance (NaQSEP) Kaiser Permanente Program Office  

Pamela Leonard

Pamela Leonard

Senior Director, Quality, Safety & Experience
National Patient Care Services
Kaiser Permanente